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New Member

Service Button Issues on IPT Phones

Hi guys,

When I hit the services button on my phone (or any of the phones in my room) it gives me a "To set up speed dials and other services for your phone, please go to (https://192.168.40.5:8443/ccmuser/showHome.do)" dialog. What should I do to resolve this?

I am using CUCM 6.1.1a and my phones are 7961, 7965 & 7911.

cheers, Aun

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Service Button Issues on IPT Phones

you have not subscribed the User Device Profile you're using to EM, that's why you get that.

you missed that step from the config

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
4 REPLIES
Cisco Employee

Re: Service Button Issues on IPT Phones

subscribe the phones to services, you get that because you haven't and that's the default message

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Service Button Issues on IPT Phones

thanks mate,

I ahev subscribed the phones.

Is there any other way to confirm if the phones are subscribed???

New Member

Re: Service Button Issues on IPT Phones

hi, sorry I wasnt clear in my first question...my apologies.

Extension Mobility services are running fine on CUCM.

when I hit the services button, I can see the Extension Mobility services ---> When I select the Ext. Mob. Services ---> I can enter my login ID and PIN Number. -----> and it logs me in successfully, but then soon after I get the following screen on my LCD when I press Services button:

_________________________________________________________

"To set up speed dials and other services for your phone, please

go to (https://192.168.40.5:8443/ccmuser/showHome.do)"

UPDATE EXIT

__________________________________________________________

when I hit UPDATE Button .... nothing happens.

So I am logged in................ BUT I cannot log out. ....any idea how do I logout ????

Secondly, I dont know what to do with that message ....how do I get rid of it ?????

Any help appreciated

Cheers, Aun :)

Cisco Employee

Re: Service Button Issues on IPT Phones

you have not subscribed the User Device Profile you're using to EM, that's why you get that.

you missed that step from the config

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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