Service operational status is DOWN. Cisco SOAP - CallRecord Service.

[dimensyssrl]

Hello.

I've successfully upgraded CallManager from version 6.1.5 (hw on mcs) to 9.1.2 (virtual on UCS).

All seems ok.

My only doubt is about an error that I receive on RTMT:

Service operational status is DOWN. Cisco SOAP - CallRecord Service.

This error cycle continuosly, with another one related:

the following SyslogSeverityMatchFound events generated:  SeverityMatch : Critical MatchedEvent : Jan 18 11:12:48 CCM01 local7 2 : 1059: CCM01.local: Jan 18 2014 10:12:48.430 UTC :  %UC_SERVICEMANAGER-2-ServiceFailed: %[ServiceName=Cisco SOAP - CallRecord Service][Reason=Service stopped abruptly][AppID=Cisco Service Manager][ClusterID=][NodeID=CCM01]: Service terminated. AppID : Cisco Syslog Agent

Anyone can help me?

Thanks

Daniele

[Ali Alqwasmi]

Hi...

Can you provide the steps or guidance to regenerate the Tomcat certificate

Ali

[Ali Alqwasmi]

Hello

I just wanted to know if this problem has been resolved as I am getting the same alert every 10 minutes.

Many thanks

Ali

[utshavs]

I had the similar issue on CUCM version 10.5.2, restart of Cisco Tomcat service did the trick. 

Thanks,
Utshav