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Service Queue Error

Hi

I upgraded my CUEAC and when a call comes in and the receptionist wants to transfer it to another person it gives her the error that says.

"Unable to transfer call,the following error was returned, no more service queue devices available" what can I do to fix this so she can

transfer her calls properly.Thanks in advance for the help and have a great weekend.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Service Queue Error

Try to Sync the CUCM user on CUEAC sever. As per discussion provided below link for the basic troubleshooting details of CUEAC server. 
http://www.arcsolutions.com/north_america/solutions/products/video/Troubleshooting.aspx

There are more than one reasons for this issue. If above troubleshooting procedure doesnt help, I'd recommend opening a TAC case.


I see it as common issue & TAC is well aware of it's quick fixes.

If above helps, pls rate the post.

GP.
2 REPLIES
Cisco Employee

Service Queue Error

Try to Sync the CUCM user on CUEAC sever. As per discussion provided below link for the basic troubleshooting details of CUEAC server. 
http://www.arcsolutions.com/north_america/solutions/products/video/Troubleshooting.aspx

There are more than one reasons for this issue. If above troubleshooting procedure doesnt help, I'd recommend opening a TAC case.


I see it as common issue & TAC is well aware of it's quick fixes.

If above helps, pls rate the post.

GP.
Silver

Service Queue Error

One thing that seems simple enough is that there are actually no more service devices available for a call to be transfered.  How many CTI ports do you have built for each function (i.e CT gateway, service, and park).  For me personally I always created 10 cti ports for each function.  I would then resync between CUEAC and CUCM and make sure all devices are registered properly.

Thanks, Tony Please rate helpful posts!
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