We ahve Cisco Call Manager 6.0.1 and Cisco Unity Connection version: 126.96.36.1990-337
My former IT Manager implemented the system directly with the consultant and they did all the work on the system.
I primariy did the grunt work and I know the basics of administration for creating users and their voicemail boxes.
That is about all I know. Well he has left teh company and so has the consultant from his.
I am not the IT Manager and I have a new President. He wants to use an Auto attendant which we never set up. The one we have is for evenings which the auto attendant just says dial 4 to Dial by name, or hold on to leave a message..
We want it to say.
1) for Sales > Get routed to a group (I think I figured that out with the Hunt Pilot)
2) for Accounts Payable > Sent to Payable Staff Members Extension
3) for Accounts Receivable > Sent to Receivables Staff Members Extension
4) for Dial by Name
0) for Operator.
I looked and looked and I can not figure out where one programs that? Can some one point me in the right direction?
Is their a good book I can read on this that simplifies it.
This is done in Unity Connections and is called a Call Handler. It's a little difficult to give you a start to finish example on the forum but I will point you to the documentation and you can ask specific questions if you get stuck.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...