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New Member

Several Issues with CUPC 8

We had CUPC 7 working fine against CUPS 8, then we upgraded our Cisco Unified Personal Communicator client to 8.0(1).


1. Intermittent connectivity with server.  Type in User ID and Password and Server IP I get - Unable to connect to network Please check your network connection.  If I click sign in 10 - 20 times, it eventually logs in.

2. It would be nice to be able to do a server health check without being signed in

3. once logged in, video calling doesn't work

4. Start chat room is greyed out, even when selecting 3 or more users

5. When I am chatting with someone and i take a screen shot, paste it into IM window, the recipient never gets it.


  • Unified Communications Applications
New Member

Re: Several Issues with CUPC 8

I am also having this issue.  Did you find a solution?

New Member

Re: Several Issues with CUPC 8

Figured it out...

I didn't have these two services started:

XCP Connection Manager

XCP Authentication

Go to system->cluster topology

Click "edit" for your CUPS server to see what services need to be started.


New Member

Re: Several Issues with CUPC 8

Tried that, opened a call with TAC. Will post back when we figure it out...

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