12-17-2007 05:20 PM - edited 03-18-2019 08:14 PM
We have a Cisco Call manager Express running 4.1. We have 7961G phones with 6 lines. I have the first two lines on each phone setup as personal lines. The Last 4 lines for each helpdesk staff are to be helpdesk lines. I would like all phnes to represent all helpdesk lines and for all users to see all of the lines and their status. All of this works fine. The issue that I am having is that if I place a call to the helpdesk and tie up line one, and then while holding that line I tie up the 2nd helpdesk line when I place a 3rd call it does not ring and eventually goes to voicemail. Can someone tell me what I am missing? Would making the DN's dual line help? Currently I have the DN's and ephones configured as follows:
ephone-dn 80
number 300
label HD1
name HD1
call-forward noan 6000 timeout 10
no huntstop
!
!
ephone-dn 81
number 300
label HD2
name HD2
preference 1
call-forward noan 6000 timeout 10
!
!
ephone-dn 82
number 300
label HD3
name HD3
preference 2
call-forward noan 6000 timeout 10
!
!
ephone-dn 83
number 300
label HD4
name HD4
preference 3
call-forward busy 6000
call-forward noan 6000 timeout 10
And the ephones configured as folows:
ephone 4
username "204" password 204
mac-address 001A.2F75.2CEF
speed-dial 1 93937856 label "Me"
type 7961
mwi-line 1
button 1:4 2:44 3:80 4:81
button 5:82 6:83
night-service bell
!
!
!
ephone 5
username "205" password 205
mac-address 001A.2F75.2167
type 7961
button 1:5 2:45 3:80 4:81
button 5:82 6:83
night-service bell
!
!
!
ephone 6
username "206" password 206
mac-address 0019.E76C.2819
fastdial 1 93660467 name fastdial1
speed-dial 1 93660467 label "Home"
type 7961
mwi-line 6
button 1:6 2:46 3:80 4:81
button 5:82 6:83
night-service bell
Solved! Go to Solution.
12-18-2007 07:00 AM
Hi Michael,
I think you are missing this command on 81 and 82
no huntstop
And this command on 83
huntstop
Explicitly enables call hunting behavior for a directory number.
Configure no huntstop for all ephone-dns, except the final ephone-dn, within a set of ephone-dns with the same number.
Configure the huntstop command for the final ephone-dn within a set of ephone-dns with the same number.
From this good CME doc;
Hope this helps!
Rob
12-18-2007 07:00 AM
Hi Michael,
I think you are missing this command on 81 and 82
no huntstop
And this command on 83
huntstop
Explicitly enables call hunting behavior for a directory number.
Configure no huntstop for all ephone-dns, except the final ephone-dn, within a set of ephone-dns with the same number.
Configure the huntstop command for the final ephone-dn within a set of ephone-dns with the same number.
From this good CME doc;
Hope this helps!
Rob
12-18-2007 07:44 AM
This seemed to fix my muti-line hunt issue. I had a couple of examples of this scenario but they did not have nohunstop on anything but the original DN. It makes sense if you understand the command. Thanks for your help.
12-18-2007 10:57 AM
Hi Michael,
You are most welcome my friend!
Happy Holidays :)
Rob
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