We have a Cisco Call manager Express running 4.1. We have 7961G phones with 6 lines. I have the first two lines on each phone setup as personal lines. The Last 4 lines for each helpdesk staff are to be helpdesk lines. I would like all phnes to represent all helpdesk lines and for all users to see all of the lines and their status. All of this works fine. The issue that I am having is that if I place a call to the helpdesk and tie up line one, and then while holding that line I tie up the 2nd helpdesk line when I place a 3rd call it does not ring and eventually goes to voicemail. Can someone tell me what I am missing? Would making the DN's dual line help? Currently I have the DN's and ephones configured as follows:
This seemed to fix my muti-line hunt issue. I had a couple of examples of this scenario but they did not have nohunstop on anything but the original DN. It makes sense if you understand the command. Thanks for your help.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...