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shared lines for helpdesk

We have a Cisco Call manager Express running 4.1. We have 7961G phones with 6 lines. I have the first two lines on each phone setup as personal lines. The Last 4 lines for each helpdesk staff are to be helpdesk lines. I would like all phnes to represent all helpdesk lines and for all users to see all of the lines and their status. All of this works fine. The issue that I am having is that if I place a call to the helpdesk and tie up line one, and then while holding that line I tie up the 2nd helpdesk line when I place a 3rd call it does not ring and eventually goes to voicemail. Can someone tell me what I am missing? Would making the DN's dual line help? Currently I have the DN's and ephones configured as follows:

ephone-dn 80

number 300

label HD1

name HD1

call-forward noan 6000 timeout 10

no huntstop

!

!

ephone-dn 81

number 300

label HD2

name HD2

preference 1

call-forward noan 6000 timeout 10

!

!

ephone-dn 82

number 300

label HD3

name HD3

preference 2

call-forward noan 6000 timeout 10

!

!

ephone-dn 83

number 300

label HD4

name HD4

preference 3

call-forward busy 6000

call-forward noan 6000 timeout 10

And the ephones configured as folows:

ephone 4

username "204" password 204

mac-address 001A.2F75.2CEF

speed-dial 1 93937856 label "Me"

type 7961

mwi-line 1

button 1:4 2:44 3:80 4:81

button 5:82 6:83

night-service bell

!

!

!

ephone 5

username "205" password 205

mac-address 001A.2F75.2167

type 7961

button 1:5 2:45 3:80 4:81

button 5:82 6:83

night-service bell

!

!

!

ephone 6

username "206" password 206

mac-address 0019.E76C.2819

fastdial 1 93660467 name fastdial1

speed-dial 1 93660467 label "Home"

type 7961

mwi-line 6

button 1:6 2:46 3:80 4:81

button 5:82 6:83

night-service bell

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: shared lines for helpdesk

Hi Michael,

I think you are missing this command on 81 and 82

no huntstop

And this command on 83

huntstop

Explicitly enables call hunting behavior for a directory number.

Configure no huntstop for all ephone-dns, except the final ephone-dn, within a set of ephone-dns with the same number.

Configure the huntstop command for the final ephone-dn within a set of ephone-dns with the same number.

From this good CME doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmecover.html#wp1005576

Hope this helps!

Rob

3 REPLIES
Hall of Fame Super Red

Re: shared lines for helpdesk

Hi Michael,

I think you are missing this command on 81 and 82

no huntstop

And this command on 83

huntstop

Explicitly enables call hunting behavior for a directory number.

Configure no huntstop for all ephone-dns, except the final ephone-dn, within a set of ephone-dns with the same number.

Configure the huntstop command for the final ephone-dn within a set of ephone-dns with the same number.

From this good CME doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmecover.html#wp1005576

Hope this helps!

Rob

Community Member

Re: shared lines for helpdesk

This seemed to fix my muti-line hunt issue. I had a couple of examples of this scenario but they did not have nohunstop on anything but the original DN. It makes sense if you understand the command. Thanks for your help.

Hall of Fame Super Red

Re: shared lines for helpdesk

Hi Michael,

You are most welcome my friend!

Happy Holidays :)

Rob

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