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Sign-In greeting instead of Personal Greeting

Hi,

On my new installation of Unity Connection 9.1.2 and CUCM 9.1.2 using SIP integration, I've followed the configuration we've on our release 8.6 running infrastructure, but I can't reach the user's personal greetings.

Using either CTI RP "TranferToVM" or direct call to the user forwarded to Voice Mail Pilot, I can see on the RTMT port monitor that the call is seen as Direct. So I'm getting the Attempt Sign-In prompt.

What could be wrong ?

 

Thanks,

JC

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Silver

Couple of things to ensure on

Couple of things to ensure on SIP integration:

1.Make sure outbound diversion header is checked on the SIP trunk(s) to UCXN

2. Make sure you do not have "use external phone number mask" checked on RP/RL.

Chris

2 REPLIES
Hall of Fame Super Silver

Couple of things to ensure on

Couple of things to ensure on SIP integration:

1.Make sure outbound diversion header is checked on the SIP trunk(s) to UCXN

2. Make sure you do not have "use external phone number mask" checked on RP/RL.

Chris

Well done...Redirecting

Well done...

 

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