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Single CUPC user can not login

Hi All,

I have a CUPC user who can not login to the client software.

She is getting login error:  username/password.

She is connecting via a VPN and can ping both the CCM and CUPS directly using the IP address.

She can also login to the CCM user page using a link to its IP address.

I have ruled out incorrect typing because she used the same username/password to login to the vpn and the CCM user page. (email etc)

Since she is in a process of logging in, I dont have the option of getting the log files from her client.

Any ideas on how I can troubleshoot would be much appreciated.

Thanks very much

Regards,

Amanda Lalli-Cafini

1 REPLY

Single CUPC user can not login

Hi Amanda,

Please add the host names of CUPS server and CUCM on the client machine in the hostname file and retry.

Hope it helps.

Anand

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