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New Member

Single unity mailbox for multiple users

Hello Pros,

I would like to know if it's possible to assign single unity mailbox for multiple users (say around 100)?

Thanks

8 REPLIES
Silver

Re: Single unity mailbox for multiple users

yes, why, what do you want to do?

Need more information.

Randy

New Member

Re: Single unity mailbox for multiple users

The requirement is to setup a single mailbox for help desk users so that if a caller leaves a message any agent will be able to check it.

Thanks

Silver

Re: Single unity mailbox for multiple users

there are many ways to do this.

I would make the 2nd line on the phone for every help desk agent the same extension. (shared line) that is the help desk extension.

Configure that line (MWI Policy to light and prompt)

anyone else have a better idea?

Randy

New Member

Re: Single unity mailbox for multiple users

I am hoping to have a solution with less administration efforts

Cisco Employee

Re: Single unity mailbox for multiple users

if users do not have already their own VM box configure alternate extensions on one subscriber

Sharing a Cisco Unity Voice Mail Box between Two or More IP Phones

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_configuration_example09186a008015ceec.shtml

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Silver

Re: Single unity mailbox for multiple users

I do not think you can do 100 alternate extensions.

Randy

Silver

Re: Single unity mailbox for multiple users

at the very most 14 through the sa and ciscopca

Randy

Silver

Re: Single unity mailbox for multiple users

Is there a limit on shared lines?

Randy

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