Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

Softphone in CUCIMOC not working

Softphone in CUCIMOC not working after the changing the Directory number for CSF device. Desk Phone control works fine, when toggled to select soft phone, it greys out and status shows it is not connected, and at the bottom of the screen it still shows old extension. Wondering if there is any cache that needs to be cleaned

1 ACCEPTED SOLUTION

Accepted Solutions
Red

Re: Softphone in CUCIMOC not working

CUCIMOC refresh the configuration when CSF restarts.  Have you killed cucsf.exe from TaskManager?

Michael

http://htluo.blogspot.com

2 REPLIES
Red

Re: Softphone in CUCIMOC not working

CUCIMOC refresh the configuration when CSF restarts.  Have you killed cucsf.exe from TaskManager?

Michael

http://htluo.blogspot.com

Re: Softphone in CUCIMOC not working

Mike:

Yes i did kill the CuCSF.exe process and restarted again, and no luck, so i ended up opening a TAC case and we had to rename the user.properties file and also we have deleted CSF phone and re-added with a different device name and it worked.

Thanks a lot

388
Views
0
Helpful
2
Replies