02-22-2007 07:36 AM - edited 03-18-2019 06:59 PM
Does anyone know why some voice mails (internal and external) are not making it to some user's mailboxes? The greeting is heard and a message is left after the tone. The phone has missed calls - the message just does not make it. Yet some do. Unity 4.0 Build 4.0(5) and CallManger 4.1.
02-22-2007 07:39 AM
Do you know the specific ports that are having an issue, if yes, check UTIM (Unity Tools Depot---> Integration Tools ---> Telephone Integration manager) to verify if the ports are configured the same.
02-22-2007 07:41 AM
That's going to be impossible to answer with the info here - you really need to call TAC to help run down problems like this since it's likely going to be beyond the scope of what we can offer in the way of help on a public forum like this. They're going to need to trace messages in Exchange (assuming this is an Exchange based system) and look in the undelivered mail folder, look at the event log for errors etc...
02-22-2007 07:43 AM
OK, Thankyou.
02-22-2007 07:43 AM
Hi Patty,
This question comes up from time to time with our users as well :) Have you actually experienced this issue? There is no correlation between the "Missed Calls" display and the number of Voicemail messages. For example;
17 people call Extn. 7000
7 people Hangup when they receive the Voicemail greeting
10 people actually leave messages
Missed Calls shows 17
Voicemail messages are really only 10
You may have a hard time verifying this, try using the Subscriber>Message activity report.
Hope this helps!
Rob
02-22-2007 07:47 AM
Thanks for your reply. I understand the difference between the missed calls versus the actual messages left. I have physically gone to the location and tested the calls.
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