08-21-2006 09:17 PM - edited 03-18-2019 06:17 PM
Have a single CallManager, a single IPCC Express server and a gateway with SRST. If the CallManager server fails, the gateway is unable to route calls to IPCC Express. In such an event is it possible to route calls to a hunt group consisting of all the agents?
08-22-2006 02:29 AM
yes,
you can create huntGroups in SRST mode and assign your 'agents' DNs to the huntGroup(s).
among others, you will use the 'ephone-hunt' command to accomplish this on the cme router.
(requires cme 3.0+; 12.3(4)T minimum)
see this link for more info on cme huntGroup config:
10-03-2006 04:09 AM
hello,
this does not work, as you cannot activate CME at the same time as srst, and in srst, this is not supported.
any ideas to do this within srst ?
Thanks
Dirk
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