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New Member

SRST and hunt groups

Have a single CallManager, a single IPCC Express server and a gateway with SRST. If the CallManager server fails, the gateway is unable to route calls to IPCC Express. In such an event is it possible to route calls to a hunt group consisting of all the agents?

2 REPLIES
Blue

Re: SRST and hunt groups

yes,

you can create huntGroups in SRST mode and assign your 'agents' DNs to the huntGroup(s).

among others, you will use the 'ephone-hunt' command to accomplish this on the cme router.

(requires cme 3.0+; 12.3(4)T minimum)

see this link for more info on cme huntGroup config:

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_command_reference_chapter09186a0080611350.html#wp1057191

New Member

Re: SRST and hunt groups

hello,

this does not work, as you cannot activate CME at the same time as srst, and in srst, this is not supported.

any ideas to do this within srst ?

Thanks

Dirk

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