SRST and hunt groups

[hilferns]

Have a single CallManager, a single IPCC Express server and a gateway with SRST. If the CallManager server fails, the gateway is unable to route calls to IPCC Express. In such an event is it possible to route calls to a hunt group consisting of all the agents?

[gpulos]

yes,

you can create huntGroups in SRST mode and assign your 'agents' DNs to the huntGroup(s).

among others, you will use the 'ephone-hunt' command to accomplish this on the cme router.

(requires cme 3.0+; 12.3(4)T minimum)

see this link for more info on cme huntGroup config:

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_command_reference_chapter09186a0080611350.html#wp1057191

[dcharlier]

hello,

this does not work, as you cannot activate CME at the same time as srst, and in srst, this is not supported.

any ideas to do this within srst ?

Thanks

Dirk