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Standard greeings disabled

On Unity 4.2 we occasionaly find some subscribers default greetings are disabled.

All he documentaion, including dbwalker, says this is not possible.

Any ideas what may cause this ?

Running dbwalker does cure the problem

1 REPLY
Cisco Employee

Re: Standard greeings disabled

Hi,

It sounds like you may be observing a known issue, CSCsg36208:

Symptom:

Under the greetings settings for a Call Handler's Standard greeting, Status

is set to 'Disabled' and is greyed out preventing change. The Standard

Greeting still functions normally.

Conditions:

Reported on a customer system running Cisco Unity 4.2(1). New install.

Workaround:

To correct this status displayed in the SA and/or if the Standard Greeting

truly is disabled then latest version of DBWalker run without any options

selected will correct this. It will display the following message:

Greeting rule Standard

1195:(error) Standard messaging rule was disabled, which should never be

possible.

1253:(fixed) Standard messaging rule automatically enabled.

If running DBWalker does not correct the problem contact TAC for further

assistance.

NOTE: The Standard Greeting is designed such that it can never be disabled,

it plays all the time unless overridden by another greeting.

I hope this helps.

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