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New Member

Still have a DST question

Hi I thought that we handled all of our DST problems, but I have ONE USER who's VM is still 1 hour behind. Everyone else's VM (200 + users) are fine. I've refreshed him in Unity and restartd his phone. Does anyone have a clue?

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Re: Still have a DST question

I'm assuming that the Time Zone setting under the Subscriber's Profile in Unity is set correctly?

10 REPLIES
Bronze

Re: Still have a DST question

Unified or VM only? What version of Unity?

New Member

Re: Still have a DST question

UM running on unity 4.0(5)

Silver

Re: Still have a DST question

at the phone press the settings button then **#** and wait.

That has worked for us on rogue phones.

rlp

New Member

Re: Still have a DST question

Thanks but that didn't work in this case. I've also deleted and recreated the Voice mailbox. Well I'm at a lost.

Bronze

Re: Still have a DST question

Since you are running UM, have you checked the users Windows to make sure it is patched and Outlook (assuming you're using Outlook)? Is the time off if they use the telephony interface, Outlook or off on both?

New Member

Re: Still have a DST question

Hi Mike

I was hoping that it was my user's Outlook that was off, however Outlook is displaying the correct time. Its only the VM for that one user!! Which is driving me crazy, because its a global thing right? Either everyone is having the problem or no one is.

Bronze

Re: Still have a DST question

So if I understand you correctly...Outlook displays the correct time for the VMs, but the telephony interface is incorrect?

New Member

Re: Still have a DST question

Outlook displays the correct time, all of the IP phones, including this user's phone, displays the correct time. But ONLY HIS VM stamp is behind 1 hour. So he gets a msg and at the end of the msg it says the date/time which is an hour off.

New Member

Re: Still have a DST question

I'm assuming that the Time Zone setting under the Subscriber's Profile in Unity is set correctly?

New Member

Re: Still have a DST question

Well most subscriber's have default in that field, which I was assuming to be my timezone, because everyone else is working, however I went and changed this subscriber's profile and it works.

Thanks

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