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Community Member

Strange problem with Extension Mobility and Click to Call

Can anyone explain how is it possible ? Any ideas, guys?

CUCM 7.1.3

PC1 with IP comm. and user1 is logged in to Extension Mobility + Click to Call. User1 can make a call using Click to Call.

PC2 with IP comm. and user2 is logged in to Extension Mobility + Click to Call. User2 can't make a call using Click to Call.

The following error appears on the PC2 screen:

"The call failed. Please ensure you are logged into your Extension Mobility device. If the problem persists contact your phone administrator"

Here is the log from PC2:

2010-02-03 12:49:46,781 [16] INFO  - 1 devices returned from ParseDevices

2010-02-03 12:49:46,781 [16] DEBUG - 0) MY IPC - Cisco IP Communicator - SEP0022680B43E9

2010-02-03 12:49:48,703 [1] DEBUG - entering FindCallRecord - 26468949

2010-02-03 12:49:48,703 [1] INFO  - matched tag with call record - 26468949

2010-02-03 12:49:48,703 [1] INFO  - action - new call: ct:Click to Call;rt:20100203-12494870;pn:26468949;pt:;cn:desk phone ct:;desk phone rt:;desk phone pn:;desk phone pt:;soft Phone cn:soft Phone ct:;soft Phone rt:;soft Phone pn:;soft Phone pt:;soft Phone cn:

2010-02-03 12:49:48,734 [1] DEBUG - ClickToCallDialer  server and port10.100.3.1:8443

2010-02-03 12:49:48,734 [1] INFO  - make call through WD - 26468949

2010-02-03 12:49:48,734 [1] INFO  - MakeCall: user(a.koltalo) to(26468949) with profile(a.koltalo;Extension Mobility Phone;;True)

2010-02-03 12:49:51,859 [1] ERROR - make call failure through WD - CALL_FAILURE_ERROR

2010-02-03 12:49:51,859 [1] DEBUG - entering WriteRecord - 26468949

2010-02-03 12:49:51,859 [1] INFO  - record already exists, go through records to remove matched record - C:\Documents and Settings\Jevgenij\Application Data\Cisco\Click to Call\Data\Outbound\26468949.xml

2010-02-03 12:49:51,859 [1] DEBUG - entering ReadRecord - C:\Documents and Settings\Jevgenij\Application Data\Cisco\Click to Call\Data\Outbound\26468949.xml

2010-02-03 12:49:51,875 [1] DEBUG - push call record into stack

2010-02-03 12:49:51,875 [1] DEBUG - write record into file

2010-02-03 12:49:51,875 [1] INFO  - outbound call record changed, fire event to notify

2010-02-03 12:52:08,484 [17] DEBUG - ClickToCallDialer  server and port10.100.3.1:8443

2010-02-03 12:52:08,593 [17] DEBUG - entering QueryDevices - 10.100.3.1 - a.koltalo

2010-02-03 12:52:08,656 [17] INFO  - return success from GetDevices -

User2 moves from PC2 to PC1 - run IP comm. do loggin to Extension Mobility and run Click to Call with his credentials. User2 can make a call using Click to Call

User1 moves from PC1 to PC2 - run IP comm. do loggin to Extension Mobility and run Click to Call with his credentials. User1 can't make a call using Click to Call

PC2 and PC1 - have the same configuration and software installed, both PCs are on the same LAN subnet. There are no any firewalls between PCs and CUCM server.

2 REPLIES

Re: Strange problem with Extension Mobility and Click to Call

Sounds like a possible permissions issue on the workstation to me.  Have you tried configuring one of your test users as the local admin on the workstation?

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

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Community Member

Re: Strange problem with Extension Mobility and Click to Call

Thank you for reply.

Everything has started to work after the WD service restart.

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