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Strange Unity problem

When callers call from the outside and hear the voicemail greeting, pressing the # key to bypass the greeting gives this error: “Sorry the voicemail system is temporarily unavailable.” Then it hangs up.

However, if they listen thru the entire greeting without hitting the # key, then they are able to leave a message.

Any ideas?

1 REPLY
Cisco Employee

Re: Strange Unity problem

Three important questions.

1. What version of Unity?

2. What is the # key mapped to in the user input keys for the handler or subscriber you are hearing the greeting for when you press #? By default it's skip greeting but it's adjustable.

3. What do you see in the application event log for errors when this happens? When you hear the failsafe conversation like that there is always one or more errors in the application event log that will give us a clue as to what's going on.

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