Whenever you hear the failsafe conversation like that (the system is unable to take your call...), always look first in the application event log - there will be at least one error logged there when this happens that will tell us what the source of the problem is.
Could be a permissions issue, could be a problem with their mailstore, could be an account locked up stream from Unity etc...
blindly deleting and readding users without finding root cause is generally not a good move.
An error occurred while CsBMsgConnector tried to logon to MAPI mailbox /o=PennSchoenBerland/ou=First Administrative Group/cn=Recipients/cn=USbms_WAS1110UNITY on server EXCHANGE. The MAPI subsystem return the following error: The information store could not be opened..
An occurred which prevents successful Exchange access by CsBMsgConnector via MAPI.
This is typically an indication of configuration issues with Unity, Exchange, or the MAPI subsystem.
Verify that the Unity services accounts are granted the correct permissions and that there are no issues with installation. The SysCheck utility may assist in diagnosing the problem.
An unexpected error has occured while a subscriber is on the phone with Unity. This can potentially result in the subscriber hearing the failsafe conversation. Technical details are - IAvDohMailUser::Commit returned [0x80040e14] on line 268 of file E:\Views\CU184.108.40.206\un_Conv1\Scripted\ConvSub\SubSignIn.cpp.
Doh logon failed due to messaging component logon error: 8004052eH
An attempt to access the Primary Exchange Mailbox Store by CsBMsgConnector via MAPI has failed. The MAPI subsystem return the following error: The attempt to log on to the Microsoft Exchange Server computer has failed..
also was getting the following sql error:
Error: 9002, Severity: 17, State: 6
The log file for database 'UnityDb' is full. Back up the transaction log for the database to free up some log space.
had forgotten to move the db to the D drive during install so I did a db shrink and changed recovery model from full to simple.
have not had any errors since then. could the full unitydb have had anything to do with the login problems?
what is a best practice for these files and doing backups?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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clear text, these texts can be gibberish unless you understand fully
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Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
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CUCM Database Replication is an area in which Cisco customers and
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