One of my subscribers isn't found in the Unity Directory, the subscriber has a Recorded Name, and the check box for List in Directory is checked, what else should I do to have this user in the directory?
How are they looking for them? When addressing a message as a subscriber? or when using a directory handler?
If you're using a directory handler make sure it's not scopped to exclude that user - for instance it can be set to present only members of a public distribution list or a particular class of service...
Can you log in as that subscriber calling into that Unity box? Can you address to them by extension instead of spelling? If not I suspect something is wrong with that subscriber (i.e. they did not get synched into AD properly and/or don't have a mailbox resource).
yes I can, I haven't tried that, however extensions is not an options we don't want to play out extensions to users due to an internal policy. we have unity integrated with exchange 2007, we can only import users that are already in AD with a valid mailbox.
my point is not to suggest that you switch to extension addressing to fix your problem but as a troubleshooting step - we want to verify that the user is actually in your directory properly - go ahead and just try addressing a message to them using extension and dialing them by extension from a greeting (direct dial) and see if they come up.
it could be something like a special character in the name(s) causing Unity to choke creating the DTMF spelling or something along those lines - just want to rule out the obvious stuff before wasting a bunch of time going over more complex possibilities.
I wasn't clear from your last answer what you've verified - that you can log in as that user?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...