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Subscriber Voicemail doesn't pickup

One of my Subscribers Voicemail doesn't get transferred. Guess I could just recreate the account, but what's the right way to check this? I was thinking there was a setting for number or rings before pickup or something.

Callmanager 6

Unity 5

2 REPLIES

Re: Subscriber Voicemail doesn't pickup

You can check under Call Manager, find the phone and select DN, and see if the call forward No answer to voicemail checkbox.

Thats a first place to look at it.

HTH

Cisco Employee

Re: Subscriber Voicemail doesn't pickup

if you already have the CF settings to VM are you using the right VM profile?

if you dial any other number that gets you into unity and then dial that extension are you able to reach it?

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

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