subscribers hearing closed greeting during messages
I have a 3.1.5 install where on occassion, subscribers will go to listen to their messages and instead of hearing the actual message that the caller left, they are hearing the closed greeting of the unity system. Any ideas on this one?
Re: subscribers hearing closed greeting during messages
This can happen if Unity calls itself somehow. In 4.0(4) we will have new feature which should prevent this from happening but until then you want to make sure you have DNs assigned to all the Unity ports.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...