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Sudden one-way audio on ongoing calls

Hey guys, I hope you would be able to help me with a very weird problem that we are currently experiencing. It goes like this:

There is an ongoing internal call between A and B. Now for A, he is a member of a pick-up group that has a rule to forward calls to available members of the group if A's line is busy. Now, a call comes in from PSTN for A while there is an ongoing internal call between A and B. All of a sudden, A can't hear B but B can still hear A. The incoming PSTN call for A then gets forwarded other members of the pick-up group to which A belongs.

This happens everytime and I don't know where to start to look to troubleshoot the problem. If someone can point me to the right direction, I'd really appreciate it.

1 REPLY
Cisco Employee

Re: Sudden one-way audio on ongoing calls

This sounds like bug related behavior. It would be best if you opened a TAC SR to get assistance troubleshooting.

-Felipe

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