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superisor has failed to start voice monitor on device verify that the sound card in the pc is working properly

superisor has failed to start voice monitor on device verify that the sound card in the pc is working properly.  This was from a laptop running windows xp trying to silent monitor a user.  Is this just a matter of having the customer upgrade the sound card drives on the laptop?  Silent monitor works on one of the pc's, but this apparently is not on the laptop.

I have included the screenshot as an attachment for your review.  THanks a lot guys!

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superisor has failed to start voice monitor on device verify tha

Hi Brian

Please specify UCCX and CAD version.

Thanks

Carlo

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