I'm working with audiotext application and have problem with Supervise Transfer.
I have Opening Greetings with Transfer Rules pointing to certain hunt groups or extensions in CUCM.
e.g Press 3 to connect to Sales Dpt (extension 2003). I want caller to put on hold when extension 2003 is busy.
DN 2003 has busy trigger set to 1. And when 2003 is busy and I want to transfer another call through AA to 2003 instead of putting caller on hold he hears "sorry 2003 is unavailable, record your message after the tone..."
Surely in Sales Dpt System Call Handler I choose Supervise Transfer and choose "Put Callers on Hold Without Asking" when Extension is Busy.
Thank you for your answer. I followed your advise (Supervise Transfer on Transfer Rules for 2003) and turn off Forward Busy settings for this DN in CUCM. It works, but now I lost possibility to divert other users to mailbox if they call 2003 and he is busy am I right? And what if I want to send a call to extension that is not in my Unity Connection or to e.g hunt pilot?
One more question - Is it possible to use busy greeting for that extension and/or call handler. I tried to record my own message - sth like - all lines are busy now, please wait...it worked but it played once and then I was asked to leave a message...
One more question - is there any possibility to change this internal recording of this nice lady when
"Put Callers on Hold Without Asking" option is turned on? It's not proffesional if you have all customized recordings and someone different talking that you are on hold. I suppose there in no chance to change it but could you confirm that?
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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