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Supervisor Desktop 7.0 - Agents Disappear and Reappear

Having an odd issue with the Supervisor Desktop. When monitoring the agents, some of them will disappear and reappear randomly. the agents remain logged in and even take active calls. There is no change or issues on the client (agent) side. We have diabled the antivirus and there are no bandwidth issues. Has anyone run into this issue before?

  • Unified Communications Applications
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Supervisor Desktop 7.0 - Agents Disappear and Reappear

hi,

Please take a look into the below doc, and see if it helps.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008035309f.shtml

Thanks,

Anand

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