For a short time, our supervisors are not able to see their agents within the supervisor desktop anymore. They still can choose their team, but all they can see are the supervisor itself. (Below the desktop agents or telephony agents, nobody appears.)
For troubleshooting purposes, I added myself as a supervisor to some teams, but I experienced the same problem. I cannot see any agent.
Besides this problem, thy system works, but I have no clue, where to search for the causer of this issue.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...