Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Support files MP3 in Unity Connection

Hi, everyone

I have the question, The file MP3 is support in Cisco Unity Connection?

Please I need the information or links about this features.



Re: Support files MP3 in Unity Connection

I'm pretty sure the answer here is NO.  However, for grins I'll ask for specifics:

Does Unity Connection support MP3 files for what?  Call Handlers? Voice Names? What are you looking to do here?


Please rate helpful posts!

Cisco Employee

Re: Support files MP3 in Unity Connection

Short answer is no.

Longer answer is we've had it on the target feature list a number of times but it gets bumped off for two reasons: 1. it requires a license and lawyers slow everything down and 2. it's more espensive than other codecs for on the fly recording compression.  Not a huge hit but it'll be more expensive CPU wise than, say, G729a which has a smaller file size footprint.  Understood support for MP3 by various devices is much broader for MP3 however...

As ever, ping your account team and ask them to put in a PERs for it - field demand is pretty muted for this (I've always been suprised it doesn't come up more).

Re: Support files MP3 in Unity Connection


Your last post was almost a year old.  I'm assuming it still stands as written, but someone told me today that Unity 8 was going to support MP3.

This was news to me, and I can find nothing in any document about it.

Can you confirm the current status on this?  I'm not trying to push it either direction....just looking for ground truth for 2011.

Cliff McGlamry