Support for Phone Functionality on Server 2008 R2 Terminal Server?

[sysadmin]

Hello,

We have recently invested a significant amount of money into a new Cisco phone system. It works great on local desktops with Personal Communicator and Outlook Integration.

What is disappointing is I don't know how to leverage that technology to our terminal server users. Our old phone system had a tapi dialer we could configure to allow for Outlook integration so they could call from Outlook. I cannot find anything stating that we can leverage our new phone system in any way on our terminal servers.

I looked at TSP software but it wants credentials on the install level, not the profile level. Installing Personal Communicator does NOT work.

Do I really have to go to management and inform them that the majority of our staff are no longer able to handle any call functionality with our new phone system?

I am brand new to Cisco IP telehony and am hoping that I am missing something obvious. Please help.

Cisco Unified CM Administration System version: 8.5.1.10000-26

Personal Communicator 8.5.3

[Graham Old]

Have you looked at Click to Dial, this is a free widget from Cisco

Supported Desktop Applications

The following desktop applications can be used with the Click to Call application:

•Mozilla Firefox 3.5 or higher

•Microsoft Internet Explorer 7.0 and 8.0

•Microsoft Excel 2003, 2007, and 2010¹

•Microsoft Word 2003, 2007, and 20101

•Microsoft Outlook 2003, 2007, and 20101

•Microsoft Powerpoint 2003, 2007, and 20101

•Microsoft Sharepoint Server 2003 and 2007

According to the release notes it runs on:

Click to Call is supported on the following 32-bit and 64-bit Citrix environments:

•Citrix XenApp 4.5 on Windows Server 2003

•Citrix XenApp 5.0 on Windows Server 2008 and 2008 R2

•Citrix XenApp 5.0 Feature Pack 2 on Windows Server 2008 and 2008 R2

This is its home page

http://www.cisco.com/en/US/products/ps9829/index.html

Graham