Support for Phone Functionality on Server 2008 R2 Terminal Server?
We have recently invested a significant amount of money into a new Cisco phone system. It works great on local desktops with Personal Communicator and Outlook Integration.
What is disappointing is I don't know how to leverage that technology to our terminal server users. Our old phone system had a tapi dialer we could configure to allow for Outlook integration so they could call from Outlook. I cannot find anything stating that we can leverage our new phone system in any way on our terminal servers.
I looked at TSP software but it wants credentials on the install level, not the profile level. Installing Personal Communicator does NOT work.
Do I really have to go to management and inform them that the majority of our staff are no longer able to handle any call functionality with our new phone system?
I am brand new to Cisco IP telehony and am hoping that I am missing something obvious. Please help.
Cisco Unified CM Administration System version: 126.96.36.19900-26
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