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tka
New Member

Suppressing " Wait while I transfer your call" when transferring from UC

Hi ,

When I dial an extension while I get the Opening greeting message in UC, I get the message "Wait while I transfer your call"

How could I suppress it ?

thanks

1 REPLY
Hall of Fame Super Red

Re: Suppressing " Wait while I transfer your call" when transfer

Hi ramzi,

The ability to change these files depends what version of UC you are running.

If it's 1.x "Windows" (yes - see below) if it's 2.x, (no - due to needing the Linux Root password). In the newly released UC 7.0 the ability to turn these On/Off is built-in like in the newest Unity versions.

Disabling the "Wait While I Transfer Your Call" Prompt

By default, Cisco Unity Connection plays the "Wait while I transfer your call" prompt when it transfers a call to an extension. Some callers do not like hearing the prompt, and for this reason, you may want to specify that Connection does not play it.

You configure whether or not the prompt will be played on the Edit Transfer Rule page for a specific user or call handler transfer rule.

Release Notes for Cisco Unity Connection Release 7.0(1)

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/release/notes/701cucrn.html#wp81767

The ability to change "Record Your Message at the Tone" prompt is not available until UC 7.0;

User Templates Edit Greeting

Play the "Record Your Message at the Tone" Prompt

Check this check box to have Cisco Unity Connection prompt callers to wait for a tone before recording their message.

Default setting: Check box checked.

From this good doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/gui_reference/guide/7xcucgrg030.html#wp1141185

Or per user;

Edit Greeting

Play the "Record Your Message at the Tone" Prompt

Check this check box to have Cisco Unity Connection prompt callers to wait for a tone before recording their message.

Default setting: Check box checked.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/gui_reference/guide/7xcucgrg010.html#wp1064962

To delete the "Please wait while we transfer your call" message;

For Unity versions prior to 4.1 (and UC 1.x) here is an excellent answer from Jeff @ Cisco;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Unified%20Communications%20Applications&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dd9a0d8/0#selected_message

Hope this helps!

Rob

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