Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

switchboard performance reports

I have CUCM 7.1.3 and I'm trying to locate something in CAR to report on how many calls are being abandoned.  Customers are complaining that no one is answering the phone and the operator are saying they never miss a call.  Any help is appreciated.

Thanks,

John

Everyone's tags (4)
1 ACCEPTED SOLUTION

Accepted Solutions

Re: switchboard performance reports

Before diving into the CAR reports, you first need to ensure that the raw data will capture the scenario you describe.   I assume that you have already enabled CDRs on all servers.  You will also need to enabled "CDR Log Calls with Zero Duration Flag".  This is a Call Manager service parameter.  If a call is not answered, then you will need this flag set to true for it to be captured.  As with CDR enablement, you must toggle this parameter on each server.

Now, once you get the raw data straight you have to deal with CAR.  I have not found CAR's canned reports to be useful in analyzing situations like the one you describe.  However, CAR can dump raw data which can be processed by hand using another tool (e.g. Excel). You can also do adhoc queries on the CAR database from the CUCM CLI.  Though, that avenue is more suitable for troubleshooting than generating reports for QA purposes.

HTH.


Regards,
Bill

Please remember to rate helpful posts.

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

3 REPLIES

Re: switchboard performance reports

Before diving into the CAR reports, you first need to ensure that the raw data will capture the scenario you describe.   I assume that you have already enabled CDRs on all servers.  You will also need to enabled "CDR Log Calls with Zero Duration Flag".  This is a Call Manager service parameter.  If a call is not answered, then you will need this flag set to true for it to be captured.  As with CDR enablement, you must toggle this parameter on each server.

Now, once you get the raw data straight you have to deal with CAR.  I have not found CAR's canned reports to be useful in analyzing situations like the one you describe.  However, CAR can dump raw data which can be processed by hand using another tool (e.g. Excel). You can also do adhoc queries on the CAR database from the CUCM CLI.  Though, that avenue is more suitable for troubleshooting than generating reports for QA purposes.

HTH.


Regards,
Bill

Please remember to rate helpful posts.

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

Community Member

Re: switchboard performance reports

OK, I've dumped to two gigantic spreadsheets.  You have a link to instructions on how to tranlate the data on these?

Re: switchboard performance reports

CDR fields definition:  http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/7_1_2/cdrdef/cdrcmrf.html

You may also find other portions of the main document interesting.

And the CAR admin guide may be of interest, thought not necessary for field interpretation.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/7_1_2/car/CAR.html

HTH.


Regards,
Bill

Please remember to rate helpful posts.

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

522
Views
0
Helpful
3
Replies
CreatePlease to create content