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Switches not recognized by Emergency Repsonder

I have a set of switches that are not recognized by Emergency Responder. I see the SNMP traffic going back and forth but the ports or phones don't show. Any ideas?

6 REPLIES
Hall of Fame Super Silver

Re: Switches not recognized by Emergency Repsonder

Do you have SNMP defined on the switches, CER server and CM server?

Does the CER show the ports but they are simply blank without the phone information?

Make sure your integration for CM on CER is setup properly and that you can see the CTI servers in the group.

Chris

New Member

Re: Switches not recognized by Emergency Repsonder

SNMP is defined in all three locations. I am receiving SNMP from certain switches as well as phone information. I notice that all of the switches not showing up are 3560 8-port switches and although the SNMP responds, it does not provide any port information. The release notes say this switch is suppose to be compatible with the 2.0 version, but I am not sure about 1.3(2) which is what I have.

New Member

Re: Switches not recognized by Emergency Repsonder

The 8-port 3560 is not interoperable with version 1.3.2. It is operable with version 2.0.

New Member

Re: Switches not recognized by Emergency Repsonder

Is 2.0 available to the public yet? I went to the download area for CER and the latest version available for download is 1.3.2 dated november 2006. We are experiencing the exact problem described here.

New Member

Re: Switches not recognized by Emergency Repsonder

I don't know. What I have been told is that the 2.0 version is on a Linux platform. I had to hard code those phones into a certain ERL.

New Member

Re: Switches not recognized by Emergency Repsonder

Excellent! That was the same work around that my Qwest tech suggested.

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