Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

SyslogSeverityMatchFound - CTIGW

Hi,

We've a CUCM version 5.1.3.2000-3 + CUPS 6.0.2.1000-27 + MOCS 2007 integration. we're often receiving the following message from RTMT :

SyslogSeverityMatchFound

On Fri Sep 12 07:31:39 CEST 2008 on node 172.26.22.36, the following SyslogSeverityMatchFound events generated: SeverityMatch - Critical CTIManager: 3849: Sep 12 05:31:27.382 UTC : %CCM_CTI-CTI-2-kCtiProviderCloseHeartbeatTimeout: CTI heartbeat timeout; provider closing. App ID:Cisco CTIManager Cluster ID:ClusterMadrid Node ID:SSMADTCCCM02 Process ID:CtiGw Process ID:7811 Process Name:CtiHandler

When it occurs, the Remote Call Control feature fails.

does somebody any help to solve this problem ?.

Thanks a lot, Regards.

5 REPLIES
New Member

Re: SyslogSeverityMatchFound - CTIGW

Have the same issue; on 5.1.3(c). Stats on the switches appears normal. Looks like a restart of the CTI Manager on the affected server fixed it...but whats causes it?

New Member

Re: SyslogSeverityMatchFound - CTIGW

We haven't fixed this issue jet. We've put an ticket to Cisco TAC and waiting.

What's your CUPS release?

Keep me posted If you've any news. So, I'll do the same.

Regards.

New Member

Re: SyslogSeverityMatchFound - CTIGW

I'm getting the same RTMT message running on 6.1(2). Have not restarted CTI yet. Any update from TAC or elsewhere then please let me know.

New Member

Re: SyslogSeverityMatchFound - CTIGW

Not using CUPS here; just CM v.5.1.3.4000-4 with plans to move to 6 before the end of the year.

New Member

Re: SyslogSeverityMatchFound - CTIGW

I forget it: the release of my CUPS is 6.0.2.1000-27.

regards

220
Views
0
Helpful
5
Replies