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system handler annoucement

Hi,

I wonder how to make an user to able access the system handler to record an annoucement by phone ?

We are using unity connection 7. Thanks

Everyone's tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: system handler annoucement

Hi Alan,

You can set up the user(s) to use the Greetings Administrator;

Setting Up the Cisco Unity Greetings Administrator

To set up the Cisco Unity Greetings Administrator, do the following tasks:

1. Set up a phone number so that you or another user can call the Cisco Unity Greetings Administrator. For information on how to set up the phone number, see the documentation for your phone system.

Alternatively, you can set a one-key dialing option from the Opening Greeting that takes callers to the Cisco Unity Greetings Administrator. Do the "To Set Up a One-Key Dialing Option From the Opening Greeting for Accessing the Cisco Unity Greetings Administrator" procedure. (If you choose this option, skip Task 2.)

2. If applicable, add a routing rule to forward calls to the Cisco Unity Greetings Administrator from the phone number that you set up in Task 1. Do the "To Add a Routing Rule to Forward Calls to the Cisco Unity Greetings Administrator" procedure.

3. Assign a unique extension to each call handler that you want to access by using the Cisco Unity Greetings Administrator. Do the "To Assign a Unique Extension to a Call Handler" procedure.

4. As needed, tell call handler owners how to use the Cisco Unity Greetings Administrator. For an overview and procedure, see the "Using the Cisco Unity Greetings Administrator to Record or Rerecord Call Handler Greetings" section.

To Set Up a One-Key Dialing Option From the Opening Greeting for Accessing the Cisco Unity Greetings Administrator


Step 1 In Cisco Unity Connection Administration, expand Call Management, then click System Call Handlers.

Step 2 On the Search Call Handler page, in the Search Results table, click the Opening Greeting call handler.

Step 3 On the Edit Call Handler Basics page, on the Edit menu, click Caller Input.

Step 4 On the Caller Input page, in the Caller Input Keys table, click the applicable phone keypad key.

Step 5 On the Edit Caller Input page for the key that you selected, check the Ignore Additional Input (Locked) check box, if applicable.

Make sure that you did not choose a phone keypad key in Step 4 that represents the first digit of the extensions on your phone system. If you lock that key, callers are not able to dial a user extension from the opening greeting.

Step 6 Click Conversation, and then click Greetings Administrator in the list.

Step 7 Click Save.


To Add a Routing Rule to Forward Calls to the Cisco Unity Greetings Administrator


Step 1 In Cisco Unity Connection Administration, expand Call Management > Call Routing, then click Direct Routing Rules.

Step 2 On the Direct Routing Rules page, click Add New.

Step 3 On the New Direct Routing Rule page, enter a display name for the new routing rule, and click Save.

Step 4 On the Edit Direct Routing Rule page, confirm that the Status is set to Active.

Step 5 In the Routing Rule Conditions table, click Add New.

Step 6 On the New Direct Routing Rule Condition page, click Dialed Number, set a parameter in the list, and enter the phone number that has been set up for access to the Cisco Unity Greetings Administrator.

Step 7 Click Save.

Step 8 On the Edit menu, click Edit Direct Routing Rule.

Step 9 On the Edit Direct Routing Rule page, in the Send Call To field, click Conversation, then click Greetings Administrator.

Step 10 Click Save.

Step 11 On the Direct Routing Rule menu, click Direct Routing Rules. Verify that the new routing rule is in an appropriate position with the other routing rules in the table. If you want to change the rule order, continue with Step 12.

Step 12 Click Change Order.

Step 13 On the Edit Direct Routing Rule Order page, click the name of the rule that you want to reorder, and click the Up or Down arrow until the rules appear in the correct order.

Step 14 Click Save.


To Assign a Unique Extension to a Call Handler


Step 1 In Cisco Unity Connection Administration, expand Call Management, then click System Call Handlers.

Step 2 On the Search Call Handlers page, in the System Call Handlers table, click the display name of the call handler that you want to access with the Cisco Unity Greetings Administrator.

Step 3 On the Edit Call Handler Basics page, in the Extension field, enter a unique extension for the call handler.

Step 4 Click Save.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag150.html#wp1049924

I have attached an example of what we send might send to a user who is responsible for changing Call Handler Greetings

Cheers!

Rob

Please remember to tag your threads and help support "Teachers without Borders"

https://supportforums.cisco.com/community/netpro/idea-center/communityhelpingcommunity

1 REPLY
Hall of Fame Super Red

Re: system handler annoucement

Hi Alan,

You can set up the user(s) to use the Greetings Administrator;

Setting Up the Cisco Unity Greetings Administrator

To set up the Cisco Unity Greetings Administrator, do the following tasks:

1. Set up a phone number so that you or another user can call the Cisco Unity Greetings Administrator. For information on how to set up the phone number, see the documentation for your phone system.

Alternatively, you can set a one-key dialing option from the Opening Greeting that takes callers to the Cisco Unity Greetings Administrator. Do the "To Set Up a One-Key Dialing Option From the Opening Greeting for Accessing the Cisco Unity Greetings Administrator" procedure. (If you choose this option, skip Task 2.)

2. If applicable, add a routing rule to forward calls to the Cisco Unity Greetings Administrator from the phone number that you set up in Task 1. Do the "To Add a Routing Rule to Forward Calls to the Cisco Unity Greetings Administrator" procedure.

3. Assign a unique extension to each call handler that you want to access by using the Cisco Unity Greetings Administrator. Do the "To Assign a Unique Extension to a Call Handler" procedure.

4. As needed, tell call handler owners how to use the Cisco Unity Greetings Administrator. For an overview and procedure, see the "Using the Cisco Unity Greetings Administrator to Record or Rerecord Call Handler Greetings" section.

To Set Up a One-Key Dialing Option From the Opening Greeting for Accessing the Cisco Unity Greetings Administrator


Step 1 In Cisco Unity Connection Administration, expand Call Management, then click System Call Handlers.

Step 2 On the Search Call Handler page, in the Search Results table, click the Opening Greeting call handler.

Step 3 On the Edit Call Handler Basics page, on the Edit menu, click Caller Input.

Step 4 On the Caller Input page, in the Caller Input Keys table, click the applicable phone keypad key.

Step 5 On the Edit Caller Input page for the key that you selected, check the Ignore Additional Input (Locked) check box, if applicable.

Make sure that you did not choose a phone keypad key in Step 4 that represents the first digit of the extensions on your phone system. If you lock that key, callers are not able to dial a user extension from the opening greeting.

Step 6 Click Conversation, and then click Greetings Administrator in the list.

Step 7 Click Save.


To Add a Routing Rule to Forward Calls to the Cisco Unity Greetings Administrator


Step 1 In Cisco Unity Connection Administration, expand Call Management > Call Routing, then click Direct Routing Rules.

Step 2 On the Direct Routing Rules page, click Add New.

Step 3 On the New Direct Routing Rule page, enter a display name for the new routing rule, and click Save.

Step 4 On the Edit Direct Routing Rule page, confirm that the Status is set to Active.

Step 5 In the Routing Rule Conditions table, click Add New.

Step 6 On the New Direct Routing Rule Condition page, click Dialed Number, set a parameter in the list, and enter the phone number that has been set up for access to the Cisco Unity Greetings Administrator.

Step 7 Click Save.

Step 8 On the Edit menu, click Edit Direct Routing Rule.

Step 9 On the Edit Direct Routing Rule page, in the Send Call To field, click Conversation, then click Greetings Administrator.

Step 10 Click Save.

Step 11 On the Direct Routing Rule menu, click Direct Routing Rules. Verify that the new routing rule is in an appropriate position with the other routing rules in the table. If you want to change the rule order, continue with Step 12.

Step 12 Click Change Order.

Step 13 On the Edit Direct Routing Rule Order page, click the name of the rule that you want to reorder, and click the Up or Down arrow until the rules appear in the correct order.

Step 14 Click Save.


To Assign a Unique Extension to a Call Handler


Step 1 In Cisco Unity Connection Administration, expand Call Management, then click System Call Handlers.

Step 2 On the Search Call Handlers page, in the System Call Handlers table, click the display name of the call handler that you want to access with the Cisco Unity Greetings Administrator.

Step 3 On the Edit Call Handler Basics page, in the Extension field, enter a unique extension for the call handler.

Step 4 Click Save.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag150.html#wp1049924

I have attached an example of what we send might send to a user who is responsible for changing Call Handler Greetings

Cheers!

Rob

Please remember to tag your threads and help support "Teachers without Borders"

https://supportforums.cisco.com/community/netpro/idea-center/communityhelpingcommunity

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