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New Member

System temporarily unable to complete call

I have an Internet Subscriber that has a problem after his personal greeting is played the Unity message to the caller is "Sorry, this system is temporarily unable to complete your call. Please try your call again later."

Any ideas.

11 REPLIES
Cisco Employee

Re: System temporarily unable to complete call

What version of Unity is this and what do you see in the application event viewer log when this occurrs?

New Member

Re: System temporarily unable to complete call

Unity 4.03

Nothing in the Event Viewer

New Member

Re: System temporarily unable to complete call

can you verify that the user is still a contact in A.D, and that they did not get deleted from there?

New Member

Re: System temporarily unable to complete call

I've attaahced an error I discovered in the event viewer. I don't think the user is set up as a contact in active directory.

New Member

Re: System temporarily unable to complete call

This error usually indicates that the greeting or voice name got deleted or corrupted for the user. You can run dBWalker and it should detail who this is referring to, and give you a shortcut to the subscriber page to fix it.

If the user is an Internet Subscriber then they should be a contact in AD ... if the contact in AD got deleted then the Internet Subscriber is not attached to anything.

New Member

Re: System temporarily unable to complete call

Is the call handler "owned" by a public distribution list. In 4.0 (2) there is a bug that causes this very action. Bug is F078435. Temp workaround is to assign the ownership to an individual subscriber.

Lee

New Member

Re: System temporarily unable to complete call

There is not a call handler involved. The user had his mailbox set up as a inet sub. The calling party heard the greeting recorded in the inet sub profile.

The Unity system I'm doing this with is licensed for vmail only.

New Member

Re: System temporarily unable to complete call

Hi,

Did you ever get a resolutioin for this? I've got the same issue. Unity UM 4.0(3) with Exchange 2003. DBwalker ok, and the contact still exists in AD.

Any thoughts?

TIA

Cisco Employee

Re: System temporarily unable to complete call

It's best to start a new thread with all your details with full description of the problem rather than jumping on the end of a year old thread which various tangents on it...

New Member

Re: System temporarily unable to complete call

Hi,

We are getting the exact same message, but obviously may be more than one cause?

Are you able to advise of the outcome of your issue i.e. work round etc.

Many Thanks

M I Brown

New Member

Re: System temporarily unable to complete call

We were getting the same message. It was caused by low disk space on the Unity server. After freeing up some space, the problem was corrected.

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