Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

The CRS Administration Authentication web page is not available

I've tried the troubleshoot guide to restart node services.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_0/troubleshooting/401/crs401st.pdf

but the CRS admin page still cannot be displayed. 

Pls kindly advise for other possible solution.

Everyone's tags (4)
3 REPLIES
Cisco Employee

The CRS Administration Authentication web page is not available

Is your CRS able to communicate with CUCM ( JTAPI Service Provider ) ?

Did you try rebooting the CRS if the service restart didnt help ?

GP.

New Member

The CRS Administration Authentication web page is not available

the CRS can communicate with the Call Manager which reside in Linux server

while the CRS is in Window Server 2003.

I've tried to rebooting the Server but still unable to display the page.

Cisco Employee

The CRS Administration Authentication web page is not available

oops, then the CUCM-CRS compatibility must be checked. Could you check the compatibility yourself or post the exact CUCM & CRS versions, so that I can check it.


GP.

404
Views
0
Helpful
3
Replies
CreatePlease login to create content