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The voice mail does not come as attachment for new users

Hi,

We have installed the unity 7.0 as the unified messaging, the existing exchange was 2007, everything was working fine, now we have got exchange 2010, and the new users to be added are in the new exchange 2010, but in the same container. so we tried running the permission wizard, it went through, we noticed one thing during the permission wizard at the step where we select the mail store (screen says select Mailstores exchange mailstore) I do not see the 2010 server.

Please let me know what are the things need to be done on unity and exchange if we are moving from the exchange 2007 to 2010.

Regards,

Lal Mohammad.

1 REPLY
Cisco Employee

Re: The voice mail does not come as attachment for new users

Hi Lal,

There are very specific instructions on how to migrate to Exchange 2010.  If the steps are not followed precisely in order, Unity will not function properly:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/7x/using_exch2010/usingex2010withcu7x5x.html#wp48241

Regards,

Brad

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