We use CallManager 4.1(3) and have a Unity 4.0(5) Call Handler as a Auto-Attendant. We are having trouble with a specific caller calling into out facility and harrassing one of our employees. I want our phone system to identify this caller (we know their phone #) and send the call to a different greeting other than our auto-attendant.
I've already looked at creating a translation-rule on our h.323 gateway, but I'm not having any success. Does Unity or CallManager have the ability to route certain callers to different extensions or CallHandlers?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...