I have a requirement to transfer several DID #'s for our executives to their cell phone numbers. I'm wondering if there is a better way to set this up than my current setup.
Right now I have the DID pointing to an internal extension. The internal extension then has a CFA rule setup to the cell phone number. The problem with this setup is that it seems to take between 20-25 seconds for the callers phone to start ringing, making it seem like the line could be dead or not connected. When I take off the CFA rule it rings the extension immidiatly so i'm assuming the delay is caused by the call forward rule.
The DID's are coming in through a SIP trunk.
Other ideas that came to mind was sending the DID to a Call Handler in Unity connect and then have the Call Handler directed to the extension with the call forward rule however I was trying to set that up this morning and wasn't able to. The executives are fine with a greeting that would say something like "please wait while we transfer your call".
The internal extension i'm pointing the DID to is just a DN, not used by anything but call forward to the cell phone. I created a 'test' user yesterday and programmed a SNR phone number however when I call in, it's hitting Unity connect right away before even ringing.
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