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Transfer Direct To Voicemail

I'm trying to forward calls directly to VM using this document: http://www.cisco.com/en/US/customer/products/sw/voicesw/ps2237/products_tech_note09186a008015b963.shtml I cannot get it to work. I've tried option 1, but get invalid password when I hit # then 2. Option 2 I get invalid extension when I hit # after pressing the transfer key. Trying to avoid Option 3. Any ideas what is wrong or what I'm doing wrong?

CCM 4.1(3)

Unity 4.0(4)

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Cisco Employee

Re: Transfer Direct To Voicemail

2 REPLIES
Cisco Employee

Re: Transfer Direct To Voicemail

New Member

Re: Transfer Direct To Voicemail

Need clarification on your terminology.

A. Forward all calls to unity from Call Manager? Just press the FwdAll button and the Messages button.

B. Transfer a caller directly into a subscriber's greeting, Press the TRANSF Soft key, dial the pilot number. When you hear the main greeting, dial the mailbox number adding #2 to the dial string, and then press the TRANSF key again. e.g. XXXX#2 with no pauses between any of the entries.

Lee

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