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Community Member

Transfer from a users vm box to a route point in CM

Is it possible to give a caller an option during a voicemail greeting to press #1 and the system route them to a predefined number within Call Manager, say a route point?

Unity 4.0.4

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Transfer from a users vm box to a route point in CM

yes, configure caller input.

create a dummy call handler and under transfer options set it to, yes, calls subscriber at this number and type in the number you want to reach

on the subscriber configure caller input X to attempt transfer to dummy call handler

make sure restrictions tables allow this and the that the CSS of VM ports can reach the number

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
2 REPLIES
Cisco Employee

Re: Transfer from a users vm box to a route point in CM

yes, configure caller input.

create a dummy call handler and under transfer options set it to, yes, calls subscriber at this number and type in the number you want to reach

on the subscriber configure caller input X to attempt transfer to dummy call handler

make sure restrictions tables allow this and the that the CSS of VM ports can reach the number

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: Transfer from a users vm box to a route point in CM

That worked perfect! Thanks!

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