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New Member

Transfer from Call Handler sees Busy

Call into Call handler and dial users extension. It say that extension is busy or does not answer. However, it is not. Under call transfer for that user Ring subscribers extension is checked. Have removed the phone and extension and readded it. Have removed the subscriber and readded it. This is Unified but I have not deleted the AD account. User does not want to do that. This is the only user this is happening to. Normal transfers go to him no problem. Any ideas as to why this might be happening?

Cisco Employee

Re: Transfer from Call Handler sees Busy

Almost certainly not a Unity problem - seen many of these types of reports and it never comes down to Unity screwing up or some sort of strange corruption problem. It's usually a dialing space issue or some sort of switch configuration or TSP issue - you'll want to look at what the switch it kicking out for diag information on why the call is being reported as busy (or just failing to transfer at all here). If you are using supervised transfer, try release (or vice versa) as a test but Unity is doing the same exact thing a phone would if you called it and then went to transfer to another number. Many such problems have to do with the Unity ports being in a search space that is not allowed to call the target extension in question.

Hammering objcts in Unity and readding them with very likely have no effect whatsoever on this issue.

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