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Transfer from Unity Call handler to a phone in CME

thisisshanky
Level 11
Level 11

Unity is dual integrated to a CME and Callmanager.

I have setup a call handler that attempts to transfer to a subscriber's extension at XXXX (phone that is registered to CME). The transfer type is set to Supervise transfer, and "Ask Callers name" option has been checked. When a caller calls into Unity and when Unity transfers to above extension, it appears to be a blind transfer, rather than supervised transfer. I dont hear the caller's name announced on the phone.

If the same setup is set with Callmanager, supervised transfer works as expected.

Is this a CME limitation ?

Sankar.

Sankar Nair
UC Solutions Architect
Pacific Northwest | CDW
CCIE Collaboration #17135 Emeritus
2 Replies 2

vmalhi
Level 1
Level 1

I am experiencing the same thing. Did you ever manage to fix this problem?

i have the same problem. what resolves this issue?

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