Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 

Transfer from Unity Call handler to a phone in CME

Unity is dual integrated to a CME and Callmanager.

I have setup a call handler that attempts to transfer to a subscriber's extension at XXXX (phone that is registered to CME). The transfer type is set to Supervise transfer, and "Ask Callers name" option has been checked. When a caller calls into Unity and when Unity transfers to above extension, it appears to be a blind transfer, rather than supervised transfer. I dont hear the caller's name announced on the phone.

If the same setup is set with Callmanager, supervised transfer works as expected.

Is this a CME limitation ?

Sankar.

2 REPLIES
Community Member

Re: Transfer from Unity Call handler to a phone in CME

I am experiencing the same thing. Did you ever manage to fix this problem?

Community Member

Re: Transfer from Unity Call handler to a phone in CME

i have the same problem. what resolves this issue?

122
Views
0
Helpful
2
Replies
CreatePlease to create content