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Transfer outside from Unity

What is the best way to setup a AA on unity that allows to redirect a call to external number (cell phone) after pressing a digit. How do you set the call handler to transfer a call externally. I was thinking about creating one call handler that prompts for 1 to leave a message, 2 to call cell, at the caller input for 2 I would send it to subscriber (set to ring extension) which is a cti port on CCM set to call forward all to that number. Is there another way, is this going to work?



Re: Transfer outside from Unity

Hi -

Create a second call handler that only performs a Transfer. On the new call handler, Call Transfer page, put the extension in the section Transfer Incoming Calls? Select the 3rd radial button, Yes, ring a subscriber at this extension: If you need to dial 9 to get offnet, then code the number 9xxxxxxx (for 7 digit dialing) or 1xxxxxxxxxx or 91xxxxxxxxxx (for 10 digit dialing with area code). For this Transfer handler, you can select Blank for the greeting. Then on the first call handler, select the Caller Input keys section and have the 2 key "Send caller to" your new Transfer call handler. One more thing, when you select the Transfer call handler, make sure you select "Attempt transfer for" versus "Send to greeting", so that Unity will attempt to dial the external number. This is the easiest way to do it.


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