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Community Member

transfer to a extension during the greetings in call handlers

I already configured the call handler and everything its ok, but I want that the caller can dial a extension during the greeting and transfer to that extension like 101, not using caller input 0-9, I check the combobox “Allow Transfers to Numbers Not Associated with Users or Call Handlers” in greeting, but when the caller dial the extension during the greeting , hear “you cannot be transfer to this number, check the number and try again”, also I created a restriction table to allow transfer, but I don't know what else to do, pls help.

3 REPLIES
Cisco Employee

Re: transfer to a extension during the greetings in call handler

In CM, make sure that the VM ports calling search space can reach the phone you're transferring to.

Community Member

Re: transfer to a extension during the greetings in call handler

the unity can reach the extension, the css is not the problem, any idea ??

Community Member

Re: transfer to a extension during the greetings in call handler

i resolved the problem, was "Default System Transfer" in the "Restriction Tables", the * was enable block.

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