Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Attention: The Community will be in read-only mode on 12/14/2017 from 12:00 am pacific to 11:30 am.

During this time you will only be able to see content. Other interactions such as posting, replying to questions, or marking content as helpful will be disabled for few hours.

We apologize for the inconvenience while we perform important updates to the Community.

New Member

Transfer to persons extension in Unity Conn not working

I have a CUMBE 6.1 with UC 2.1 and I'm trying to get it to transfer to a person extension from within UC. I call into Unity Connection and get the Opening greeting and when I dial a person's extension it goes to there greeting. Now I have set the following in the users transfer options:

Transfer Action

Transfer Calls To: Extension 7235

Transfer Type

Release to Switch

and I still get the greeting. I don't have any partition's on the phone lines. It's a basic partition and CSS setup, I'm not blocking VM ports with PT or pilot's number with that either. Am I missing something here? I've done this a hundred times and even tested in my lab and everything is fine. Here's a log from the port when the call is made:

7113 PHGreeting Playing greeting for Subscriber: Tony Att Call answered if needed

7113 PHGreeting Playing greeting for Subscriber: Tony Att Call answered if needed

7113 PHGreeting Playing greeting for Subscriber: Tony Att Call answered if needed

7113 PHGreeting Playing greeting for Subscriber: Tony Att Call answered if needed

7113 PHGreeting Playing greeting for Subscriber: Tony Att Call answered if needed

7113 PHGreeting Playing greeting for Subscriber: Tony Att Call answered if needed

7113 PHTransfer Playing greeting for Call Handler: ATI_Main_CH State - PHTransfer.cde!XferCall

7113 PHTransfer Playing greeting for Call Handler: ATI_Main_CH State - PHTransfer.cde!PlayTransferIntro

7113 PHTransfer Playing greeting for Call Handler: ATI_Main_CH State - PHTransfer.cde!PlayTransferIntro

7113 PHGreeting Playing greeting for Call Handler: ATI_Main_CH DTMF received [7]

7113 PHGreeting Playing greeting for Call Handler: ATI_Main_CH DTMF received [7]

7113 PHGreeting Playing greeting for Call Handler: ATI_Main_CH DTMF received [7]

7113 PHGreeting Playing greeting for Call Handler: ATI_Main_CH Call answered if needed

7113 PHGreeting Playing greeting for Call Handler: ATI_Main_CH Call answered if needed

7113 PHGreeting Playing greeting for Call Handler: ATI_Main_CH Call answered if needed

7113 PHGreeting Playing greeting for Call Handler: ATI_Main_CH Call answered if needed

7113 PHGreeting Playing greeting for Call Handler: ATI_Main_CH Call answered if needed

7113 PHGreeting Playing greeting for Call Handler: ATI_Main_CH Call answered if needed

-IDLE-

Any suggestions are welcome.

Cisco Unity Connection version: 2.1.0.9901-362

1 REPLY
Cisco Employee

Re: Transfer to persons extension in Unity Conn not working

if you try a supervised transfer do you get the same behavior?

is this happening to all extensions?

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
162
Views
0
Helpful
1
Replies
CreatePlease to create content