Transferring a call from Unity

[kidcisco628]

Hi

I am trying to allow users do dial fan extension from the opening greeting with unity connection 7

It works for some extension numbers but for others the call is routed straight to the Voice mail of the number that was dialled

Any thoughts

Thanks

[Carlo Poggiarelli]

Hi.

You need to create a dedicated Call handler on UC and a CTI Route point with the same number of configured destination on Call handler.

On DN configuration, select Forward All on Directory Number on CTI RP configuration.

HTH

Regards

Carlo

[Jaime Valencia]

Adjust the transfer settings PER user as required to either reach VM, or ring their phone.

[kidcisco628]

Sorry

what I should have said was when a caller hits the opening greeting and get the prompt "you may dial an extension at any time" they can only dial certain users extensions.

ie 4 digit extension beginning with a 6 is ok but 5 digit beginning with a 4 is not.

I have checked the restriction tables and also set them to allow everything but it makes no difference.

Thanks.

What traces would I see this on ?

[Carlo Poggiarelli]

Hi.

To see the call behaviour can download remote port status monitor a useful tool from ciscounitytools.com 

HTH

Regards.

Carlo

[kidcisco628]

Hi

i have used the port monitor tool, this just shows the call flow in and out of Unity, what ~I need to be able to see is the decision process Unity goes through when a call "dials an extension" at the opening greeting.

In gateway terms this would be analogous to selecting a dial peer based on digits recieve

Thanks.